No, if you get locked out of SSO, you have two choices - use the API to turn that feature off using an Admin-level OAuth or open a ticket with Genesys Support to turn that off.
To plan for this, setup an OAuth user with Admin or Master Admin access or maybe a new Role with the ability to enable org settings. Be sure to test that and have the client/secret saved off so you can use that in and API call using PostMan et al.
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Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-16-2023 16:28
From: Shalom Benzaquen
Subject: Wallboard user
A related question around SSO, if SSO fails for some reason, maybe an expire SAML cert of something, and you turn SSO only on the GC org, is there way of having a backdoor or "Break Glass" local account to fix the GC org's SSO account.. When we first activated the GC org we create a local account, do you how that is possible.. Additional, if we setup SSO only how would GC care connect, if they do not have an AD account on the GC org..
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Shalom Benzaquen
Elevance Health
Original Message:
Sent: 01-16-2023 09:42
From: Robert Wakefield-Carl
Subject: Wallboard user
Yes, you can use local and SSO authorization at the same time.
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Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-15-2023 18:19
From: Joel Wineti
Subject: Wallboard user
Thanks. If we turn on local authorization, will we still have SSO enabled?
Original Message:
Sent: 1/14/2023 3:05:00 PM
From: Robert Wakefield-Carl
Subject: RE: Wallboard user
If you turn on local authorization and not just SSO, you can use a local account. Everyone wants their piece of the pie, so yes, if you only use SSO, you will need to burn an AD account to allow for the wallboard use to log in.
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Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-09-2023 16:48
From: Joel Wineti
Subject: Wallboard user
Is it possible to setup a WallBoard User account without using SSO?
We have Genesys Cloud using SSO, and would rather not create a 365 account to be a WallBoard user
#Unsure/Other
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Joel Wineti
Rotorua Lakes Council
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