Legacy Dev Forum Posts

Abrie | 2024-08-02 12:30:45 UTC | #1

Description: We are encountering an issue when attempting to send emails using the postConversationsEmailMessages API endpoint in Genesys Cloud. The error received is: Replies must have a to address.

Steps to Reproduce:

1. Initialize the platform client and log in using the Implicit Grant flow.
2. Extract customer and agent details from the conversation.
3. Translate the agent's message to the customer's language.
4. Attempt to send the translated message via the postConversationsEmailMessages API endpoint.

Logs:

plaintext

Copy code

[sendMessage] Sending email with details: 
{
    body: 'Test erhalten',
    fromAddress: 'translatetest@QPC.euw2.pure.cloud',
    toAddresses: [{ email: 'abrie.fleming@qpc.com', name: 'Abrie Fleming' }],
    subject: 'test 20',
    textBody: 'Test erhalten'
}
[sendMessage] Error sending agent message: 
{
    message: 'Replies must have a to address',
    code: 'postino.error.reply.no.to',
    status: 400,
    messageWithParams: 'Replies must have a to address',
    messageParams: {},
    ...
}

Analysis:

• The toAddresses field is correctly formatted and includes both email and name.
• The error persists despite the correct format.

Steps Taken:

1. Verified that the toAddresses array is correctly populated with objects containing email and name.
2. Ensured the user making the API call is an active participant in the conversation and has the necessary permissions.
3. Reviewed Genesys Cloud API documentation to ensure compliance with requirements.

Request: Please provide guidance on resolving the Replies must have a to address error. Any insights into additional requirements for the postConversationsEmailMessages API or verification steps would be greatly appreciated.

Abrie | 2024-08-05 07:48:07 UTC | #2

Hi Guys

Any feedback perhaps or guidance on this issue

Jerome.Saint-Marc | 2024-08-05 13:11:43 UTC | #3

Hello,

I don't understand the log you have displayed.

Abrie, post:1, topic:27550

[sendMessage] Sending email with details: 
{
    body: 'Test erhalten',
    fromAddress: 'translatetest@QPC.euw2.pure.cloud',
    toAddresses: [{ email: 'abrie.fleming@qpc.com', name: 'Abrie Fleming' }],
    subject: 'test 20',
    textBody: 'Test erhalten'
}

Are you sending calling the postConversationsEmailMessages method in the Platform API Java SDK? Or are you crafting the request and sending this JSON?

If you are sending this JSON content above, it is not correct. There is no fromAddresses, toAddresses nor body attributes. You can find the contracts in the POST /api/v2/conversations/emails/{conversationId}/messages description.

Regards,

Abrie | 2024-08-05 13:27:00 UTC | #4

Hi Jerome

I am calling the postConversationsEmailMessages method in the Platform API Java SDK here is my function

async function sendMessage() {

const messageInput = document.getElementById('message-textarea');

if (!messageInput) { console.error('Message input element not found.'); return; }

const messageText = messageInput.value.trim();

if (!messageText) { return; }

// Clear the input field messageInput.value = '';

try { // Translate the agent's message const response = await translate.translateText(messageText, genesysCloudLanguage, customerLanguage, currentConversationId); const translatedText = response.translatedText;

// Save the original and translated messages to the database await translate.saveTranslationHistory(currentConversationId, messageText, translatedText, Date.now());

// Add the untranslated message to the chat for the agent addMessage(messageText, 'agent');

// Ensure customerEmail and customerName are correctly set if (!customerEmail || !customerName) { console.error('Customer email or name is not set. Cannot send the email.'); return; }

// Log email details before sending console.log('[sendMessage] Sending email with details:', { body: translatedText, fromAddress: agentEmail, toAddresses: [{ email: customerEmail, name: customerName }], subject: subject, textBody: translatedText });

// Send the translated message as an email response via Genesys const emailDetails = { body: translatedText, fromAddress: agentEmail, toAddresses: [{ email: customerEmail, name: customerName }], subject: subject, textBody: translatedText };

// Log the entire email details object console.log('[sendMessage] Sending email with details:', emailDetails);

// Ensure the user making the API call is an active participant in the conversation const sendEmailResponse = await conversationsApi.postConversationsEmailMessages(currentConversationId, emailDetails);

console.log('[sendMessage] Email response sent via Genesys:', sendEmailResponse);

} catch (error) { console.error('[sendMessage] Error sending agent message:', error);

// Additional error details if (error && error.response && error.response.body) { console.error('Error details:', error.response.body); } } }

Jerome.Saint-Marc | 2024-08-05 13:35:54 UTC | #5

Hello,

You are not using Java SDK but Javascript SDK.

Abrie, post:4, topic:27550

const emailDetails = {
        body: translatedText,
        fromAddress: agentEmail,
        toAddresses: [{ email: customerEmail, name: customerName }],
        subject: subject,
        textBody: translatedText
    };

Your body (what you send) is incorrect. These are not the correct attribute names. You can refer to the description of the Request Body here: POST /api/v2/conversations/emails/{conversationId}/messages

Regards,

Abrie | 2024-08-14 06:36:42 UTC | #6

Thank you for your help use case is working now

system | 2024-09-14 06:37:12 UTC | #7

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This post was migrated from the old Developer Forum.

ref: 27550