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We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details

  • 1.  We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details

    Posted 05-20-2025 12:09

    Hi Community,

    I've been doing some investigation to get the specific parameters that must response the API conversation details:  get /api/v2/analytics/conversations/details , depending of the Call Analysis Result obtained for the Interaction, even, I've opened a case with Genesys customer care how you advised me but they told me that they aren't able to help with this information that the best way is through this forum so for this reason I come   to see if it's possible if somebody's resolved these parameters.

    In the meantime ,I've done some research for myself  and I've gotten some values but still are remaining some values to find how you can see in the table below just two values are missing:


    DispositionCall  Name 

    Disposition Analyzer from API Response 

    Call Analysis Result 

    disposition.classification.callable.disconnect 

    N/A 

    DISCONNECT 

    disposition.classification.callable.person 

    speech.person 

    LIVE_VOICE 

    disposition.classification.callable.busy 

    tone.busy.theWirelessCustomerYouAreCallingIsNotAvailable.3 Or N/A 

    BUSY 

    disposition.classification.callable.machine 

    tone.machine 

    MACHINE 

    disposition.classification.callable.noanswer 

    N/A 

    NO ANSWER 

    disposition.classification.callable.sit 

    recording.sit.ineffectiveother.* 

    SIT CALLABLE 

    disposition.classification.callable.fax 

    tone.fax.* 

    FAX 

    disposition.classification.callable.lineconnected 

     

    LINE CONNECTED 

    disposition.classification.callable.speech 

     

    SPEECH 

    disposition.classification.uncallable.sit 

    tone.sit.intercept 

    SIT UNCALLABLE 

    disposition.classification.uncallable.notfound 

    N/A 

    NO FOUND 


    Please if some have some information about these two values or some link or documentation ,I'll be grateful.

    Best Regards


    #PlatformAPI

    ------------------------------
    Edwin Moreno Ramos
    ------------------------------


  • 2.  RE: We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details

    Posted 05-22-2025 11:08

    Hi dears, basicly I am  needing the response that must give us the API /api/v2/analytics/conversations/details in its value "dispositionAnalyzer" when the calls is "lineconnected" and "speech" in its call analysis disposition how you can see below:

    In this example you can see the value when the calls is Answer Machine. But I need the possible value when the call is "lineconnected" and "speech".


    thanks in advance..



    ------------------------------
    Edwin Moreno Ramos
    ------------------------------

    Original Message


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