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  • 1.  Web App or the Desktop App

    Posted 04-26-2021 14:01
    No replies, thread closed.
    Is there a way to tell if an agent or user is using the Web App vs. the Desktop App?
    #Ask Me Anything (AMA)
    #Omni-ChannelDesktop/UserInterface

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Web App or the Desktop App

    Posted 04-26-2021 17:14
    No replies, thread closed.
    Don't believe so, but maybe this new Admin initiated console logging feature coming up may help.  I guess another loose way of doing it is to have a screen recording policy on - which only works through the desktop app (and assumes firewall ports are opened accordingly).

    It would actually be nice in the Performance\Agents view etc to see more than just the station name - IP address, app type etc.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Web App or the Desktop App

    Posted 04-27-2021 06:39
    No replies, thread closed.
    Hello Martin.  You could also talk with your MSFT SCCM deployment admin.  If deployed then they would have a list of pc's the application was pushed to.

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    Michael John
    Altivon
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    Original Message


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