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  • 1.  Web Chat Unexpected Disconnect

    Posted 06-30-2021 08:28
    No replies, thread closed.
    Scenario:

    Agent is on a web chat with a customer and they lose connection (internet goes down, power outage,etc) and abandons the chat. 

    Is there anything that can be done to send the customer a message that there was an unexpected error or have the chat transfer to another agent or back in queue?

    Thanks!

    #ArchitectureandDesign
    #SystemAdministration

    ------------------------------
    Penny Petrie
    Camis Inc
    ------------------------------


  • 2.  RE: Web Chat Unexpected Disconnect

    Posted 06-30-2021 19:45
    No replies, thread closed.
    That is exactly why you want to look at implementing Web Messaging since it provides Asynchronous chat while the tradition is synchronous.  This should be GA fairly soon.  Find out more here About web messaging - Genesys Cloud Resource Center (mypurecloud.com)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Web Chat Unexpected Disconnect

    Posted 07-01-2021 10:11
    No replies, thread closed.
    Thanks so much!  I will keep on eye out for when this is released.

    ------------------------------
    Penny Petrie
    Camis Inc
    ------------------------------

    Original Message


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