Colton_Young | 2021-06-03 15:46:13 UTC | #1
When a chat times out on my website and a user navigates to a new page, they get this prompt:
No matter whether the user selects "Start Chat" or "No thanks", they will continue to see this pop-up on every subsequent page they visit in my application. This only clears up after manually clearing the _genesys.widgets.webchat cookies from the browser.
I'm not sure what the conditions are for a timeout, but it does happen occasionally and creates a major annoyance for my customers.
Any help would be appreciated! Thanks!
Colton
Angelo_Cicchitto | 2021-06-03 16:05:27 UTC | #2
Hi there. From the description it looks more like a defect: any chance you can raise a ticket with care?
Thank you Angelo
Colton_Young | 2021-06-03 17:32:47 UTC | #3
Hi Angelo, where do I open a ticket at? Thanks!
tim.smith | 2021-06-03 17:38:12 UTC | #4
You can find information about working with Care here: https://help.mypurecloud.com/articles/about-genesys-customer-care/
system | 2021-07-04 17:51:28 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 11106