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  • 1.  Web Messaging and Teams Integration

    Posted 13 days ago

    Is it possible for a web message interaction to start in TEAMS and then present itself in a chat queue in Genesys?  If it is possible, would we lose any metrics regarding these interactions in Genesys?  What am I not thinking about?  

    Thank you all for your help!

    Nick


    #Integrations

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    Nick Kieffer
    Simmons Bank
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  • 2.  RE: Web Messaging and Teams Integration

    Top 25 Contributor
    Posted 13 days ago

    Take a look at this past thread, might have the answers you are looking for, at least around the possibility and the how

    https://community.genesys.com/discussion/calling-message-flow-from-ms-teams



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    Anton Vroon
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    Original Message


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