Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Web messaging - Audio or visual notification at caller end

  • 1.  Web messaging - Audio or visual notification at caller end

    Posted 06-05-2025 18:37

    Amit_Akela | 2023-06-15 15:39:43 UTC | #1

    Hi Team,

    Scenario : if the customer has minimized his web messaging window and agents send a message, is there a way to give a pop up or sound notification to the customer or unhide the chat window ?

    Regards, Amit

    Angelo_Cicchitto | 2023-06-15 16:30:46 UTC | #2

    We have this among list of future improvements: https://genesyscloud.ideas.aha.io/ideas/DIG-I-147 (please vote). For now, you can subscribe the MessagingService.messagesReceived event and generate local notification.

    system | 2023-07-15 16:31:13 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20473



Related Content