Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Web messaging auto start conversation lag or doesn't trigger bot?

    Posted 07-25-2023 18:58
    No replies, thread closed.

    hi guys

    Have an intermittent issue it seems where the web messaging "auto start" option doesn't seem to work and still awaits an end-user to type something, or it takes 10+seconds to actually trigger the start.  Has anybody come across this?


    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Vaun McCarthy
    ------------------------------


  • 2.  RE: Web messaging auto start conversation lag or doesn't trigger bot?

    Posted 08-01-2023 04:12
    No replies, thread closed.

    Many times.  I can't tell you why, but you are not the only one.  Usually, I refresh the session and it comes back with an error and starts over.  I am guessing something was sent through that it cannot interpret and it gets stuck.  I would report it.  I have not had the time to do so.  @Angelo Cicchitto is this from Messaging or from the Bot?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Web messaging auto start conversation lag or doesn't trigger bot?

    Posted 08-01-2023 06:28
    No replies, thread closed.

    It's hard to tell: we would need to debug this with a ticket to Genesys Care: to exclude any additional Bot or Data Action delays, I typically suggest adding a simple welcome message at the very beginning of the Inbound Message Flow (using Send Response action), ahead of any further processing.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


Related Content