Thanks Angelo - Appreciate the info.
Original Message:
Sent: 03-16-2023 11:06
From: Angelo Cicchitto
Subject: Web Messaging - Conversation Disconnect Beta
Hi Steven - I would recommend to check latest date as published in Roadmap Tab here: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-26
We had couple of weeks of delays recently, in order to accommodate for a valid improvement raised by another Beta customer.
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 03-16-2023 09:17
From: Steven Alix
Subject: Web Messaging - Conversation Disconnect Beta
@Angelo Cicchitto are you able to confirm the GA date?
Thanks
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Steven Alix
Electroline Data Communications Inc
Original Message:
Sent: 03-02-2023 02:44
From: Angelo Cicchitto
Subject: Web Messaging - Conversation Disconnect Beta
Thank You for participating into the Beta evaluation for this feature: we have received huge adoption. We are now closing the Beta form, as we are getting ready for GA release.
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 02-02-2023 13:39
From: Angelo Cicchitto
Subject: Web Messaging - Conversation Disconnect Beta
Hi everyone,
We are excited to announce the availability of Web Messaging - Conversation Disconnect Beta (see corresponding Idea here). This feature allows Admins to define the End-User experience when the messaging conversation is resolved by either Agents or Flows/Bots: some businesses may simply want to inform End-User with an system-generated message, to set user expectations accordingly.
If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!
Web Messaging - Conversation Disconnect Beta Sign-up Form
After we enable the feature for your org, we will reach out to you to confirm.
Thanks,
#BetaAnnouncement
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Angelo Cicchitto
Genesys - Employees
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