anon49212441 | 2022-03-03 20:14:42 UTC | #1
Is there an indicator in the conversation details model where a web messaging conversation has timed out after the 72-hour (configurable) limit? In other words, how can we tell a web messaging conversation is completed?
Eos_Rios | 2022-03-03 22:16:38 UTC | #2
Don't use that feature but I'd wager your answer will likely be in the Segment DisconnectType You'd also probably have a conversation end date if it's truly completed
anon49212441 | 2022-03-07 13:44:21 UTC | #3
Thanks. Segment Disconnect type for web messages > 72 hours is showing "transferred". We thought Conversation End was populated after the first message interaction with an agent then updated after each subsequent message with the agent, but will test further to confirm.
Eos_Rios | 2022-03-07 14:18:06 UTC | #4
If it's consistent with other media types the individual segments will end after each contact but the overall conversation will remain open until whatever constitutes it being truly "done".
That's an if deeper than the ocean given other product quirks though.
system | 2022-04-07 14:18:26 UTC | #5
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