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Web Messaging - Get Conversation Id using Message Id

  • 1.  Web Messaging - Get Conversation Id using Message Id

    Posted 06-05-2025 18:28

    eduardomm | 2023-10-23 13:45:52 UTC | #1

    Hi,

    I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

    My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

    Thanks

    Greg_Boston | 2023-10-23 14:49:11 UTC | #2

    Please use https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations-messages--messageId--details GET /api/v2/conversations/messages/{messageId}/details for your use case there.

    eduardomm | 2023-10-25 08:50:07 UTC | #3

    Thanks Greg!!! It works!!!!

    Regards.

    system | 2023-11-24 08:50:35 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 22692



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