devcor | 2023-09-01 20:37:17 UTC | #1
The widget loads on the page and I can start a chat without issue.
The problem starts when I call commands, for example: Genesys("command", "Messenger.open")
This results in a 403 error that the browser is unable to retrieve the script: GET https://apps.cac1.pure.cloud/genesys-bootstrap/plugins/messenger.min.js net::ERR_ABORTED 403
RanjithManikanteSa | 2023-09-05 21:16:56 UTC | #2
Hi @devcor,
Thanks for reaching out to us. Before calling a Messenger plugin command, please subscribe to its ready event and call in its callback function. Here is the example:
Genesys("subscribe", "Messenger.ready", function() {
Genesys("command", "Messenger.open");
});
Let me know how it goes after this. Apologize for not having it mentioned upfront in our documentation. We are updating our it in include this information.
system | 2023-10-05 21:17:40 UTC | #3
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