Original Message:
Sent: 03-27-2023 09:56
From: Ricky Phung
Subject: Web messaging Notifications
@Prem Venkatesh that is the correct behavior. Since the interaction is in focused, any new message is immediately visible in the transcript hence notification is not necessary. This approach reduces the amount of notifications agent receives and increases visibility for those not in focused.
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Rick Phung
Genesys - Employees
Original Message:
Sent: 03-27-2023 09:46
From: Prem Venkatesh
Subject: Web messaging Notifications
@Ricky Phung Yes the screenshot is from GC UI.
Notifications are related to web messaging interactions.
Previously it used to send a notification when the interaction is in focus, but now it only sends a notification if it is not in focus.
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Prem
Original Message:
Sent: 03-27-2023 09:26
From: Ricky Phung
Subject: Web messaging Notifications
@Prem Venkatesh is screenshot the notification within the Genesys Cloud UI? if yes, it is un-effected by desktop notification setting. Assuming this is the notification within Genesys Cloud UI, are the notification related to the web messaging interaction currently in focused or another interaction?
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Rick Phung
Genesys - Employees
Original Message:
Sent: 03-25-2023 03:48
From: Prem Venkatesh
Subject: Web messaging Notifications
Hi There,
Is it possible to disable web messaging interaction notifications in the web UI? Though I have turned off the desktop notifications, it is still sending the alerts when new messages are received.
i.e. When the agents are handling multiple web messaging interactions, and when the customer responds there is a notification on the top right side.
#DigitalChannels
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Prem
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