Willie_Emanuele | 2022-10-06 18:39:49 UTC | #1
Hello,
We're working on building our web messenger flow and are looking to tie this into SF with a case creation data action. What I'd like to understand is, if the customer were still within their 72 hour threading timeline -- how to prevent a unique additional Salesforce case from being created ? Appreciate any thoughts around this.
Angelo_Cicchitto | 2022-10-07 07:40:27 UTC | #2
Hello 👋 I believe you want to determine if current conversation is new or existing: I had posted suggested solution in this other thread: Web Messenger Logic to ID Asynchronous Hope it helps!
Willie_Emanuele | 2022-10-10 18:11:06 UTC | #3
Hi @Angelo_Cicchitto checked out your suggestion and was able to work it into my solution. Thank you
Angelo_Cicchitto | 2022-10-11 07:26:10 UTC | #4
Glad it worked 👍
system | 2022-11-10 07:27:00 UTC | #5
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