Genesys Cloud - Beta HQ

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  • 1.  Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 11 days ago
    Hello everyone,
     
    We are happy to announce the BETA program for Step-up authentication for Web Messaging. (see corresponding DXWMM-I-17 Idea here)
    The feature allows End-Users to sign in and authenticate with the brand mid-way through the messaging conversation and continue the session.
    If you are interested, please sign up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!
    After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.
    Thanks for your patience and interest!

    #BetaAnnouncement

    ------------------------------
    David Kempl
    Genesys - Employees
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  • 2.  RE: Web Messaging - Step-up authentication during conversation

    Posted 5 days ago

    Hi David

    I'm keen on this Beta but can you please give us some info on how this is enabled/configured and how the end-user experience will look?



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 3.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 3 days ago
    Edited by David Kempl 3 days ago

    Hi Vaun,

    • Once the feature is available in your Org, this can be enabled in the Messenger Configuration in the Admin console.
    • In the Messenger widget header, the user will easily access the sign-in function but also can authenticate on the website.The sign-in event will be added to the transcript.


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      David Kempl
      Genesys - Employees
      ------------------------------
      -------------------------------------------


  • 4.  RE: Web Messaging - Step-up authentication during conversation

    Posted 2 days ago

    Thanks David, so I assume this means the "default" is anonymous?



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    Vaun McCarthy
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    Original Message


  • 5.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted yesterday

    Correct. 

    The session starts as a 'guest' session and the user can authenticate at any point during the conversation and stay in context. 



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    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Web Messaging - Step-up authentication during conversation

    Posted 10 hours ago

    Hello David,

    any news about the availability of this beta? We subscribed to it but seems it is not enabled, yet, on our org.

    Thanks!



    ------------------------------
    Giuliano Ferri
    Indra Italia spa
    ------------------------------

    Original Message


  • 7.  RE: Web Messaging - Step-up authentication during conversation

    GENESYS
    Posted 9 hours ago

    Hi Giuliano,

    Thanks for the subscription!  We are in the preparation phase.

    These are the BETA period target dates, also highlighted on the form header:

    • Beta Registration Period: Jun 27, 2024 - July 30, 2024
    • Beta Start Date: July 15, 2024 (subject to change) 
    • Beta End Date: Aug 15, 2024 (subject to change)

    The Start and End dates are most likely to shift with one or two weeks.

    Best Regards,

     



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: Web Messaging - Step-up authentication during conversation

    Posted 2 hours ago

    Hi David,

    To confirm here: Is the authentication "step-up" able to be initiated while the customer is in conversation with the Bot? Or, does the customer have to be connected to an agent?



    ------------------------------
    Peter Stoltenberg
    TTEC Digital
    ------------------------------

    Original Message


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