Hi Vaun,
Once the feature is available in your Org, this can be enabled in the Messenger Configuration in the Admin console.
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David Kempl
Genesys - Employees
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Original Message:
Sent: 07-03-2024 15:38
From: Vaun McCarthy
Subject: Web Messaging - Step-up authentication during conversation
Hi David
I'm keen on this Beta but can you please give us some info on how this is enabled/configured and how the end-user experience will look?
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Vaun McCarthy
Original Message:
Sent: 06-27-2024 02:57
From: David Kempl
Subject: Web Messaging - Step-up authentication during conversation
Hello everyone,
We are happy to announce the BETA program for Step-up authentication for Web Messaging. (see corresponding DXWMM-I-17 Idea here)
The feature allows End-Users to sign in and authenticate with the brand mid-way through the messaging conversation and continue the session.
If you are interested, please sign up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!
After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.
Thanks for your patience and interest!
#BetaAnnouncement
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David Kempl
Genesys - Employees
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