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Web messaging template generic questions

  • 1.  Web messaging template generic questions

    Posted 06-05-2025 18:37

    Inigo_tealium | 2024-02-19 10:19:46 UTC | #1

    I'm implementing this tag in our marketplace, but I have the following questions about the existing plugins:

    • Configure Messenger for authenticated web messaging
      • How could I get any test credentials to test this?
    • Database set
      • Once I set any random attributes here and send a couple of messages through the Web Messenger, where can I see those properties in the platform?
    • Co-browsing
      • Why would this plugin be required? Is the agent not capable of sending a co-browsing request, being this one displayed in the chat so that the user can accept it without the need for a manual implementation using the co-browsing plugins?
    • Engagement plugin
      • I'm executing the Engage.invite example in the documentation, but nothing occurs. I was expecting like a toaster or a popup to be displayed with the text. Any clarification on how and why would this be used, it will be much appreciated.
    • Launcher
      • I've tried hiding the default chat button on the bottom-right corner by using the example in the documentation, but I get the following message: Invalid configuration of Launcher button - Is this only working with custom setups? It doesn't seem to accept any attribute.

    system | 2024-03-20 10:19:52 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 24722