Rolph,
If you are looking for the easiest method then I would suggest you look into using the AWS S3 Bulk Recording integration (https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/). You can set that up to export the "recordings" of conversations to an AWS S3 bucket. For web messaging conversations, the recording IS the transcript.
Once exported you can then pull the recordings for a day/week/month, as you see fit.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 10-17-2023 04:58
From: Rolph Lieverse
Subject: Web Messaging - Transcript
Hi Jim,
The api you gave is per conversation.
In what way is it possible to get transcripts of all message interactions for a complete day/week/month?
It is quite cumbersome to get them per id.
Thxs.
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Rolph Lieverse
CED Nederland B.V.
Original Message:
Sent: 02-09-2023 11:26
From: Jim Crespino
Subject: Web Messaging - Transcript
Celine,
The easiest method to get the entire transcript for any messaging interaction (Web Messaging, Facebook, SMS, Open Messaging, etc) is to request the recording of that interaction using the conversationId. The recording of a messaging interaction is a JSON text file that contains the entire transcript, including the bot part. I'd suggest looking at GET /api/v2/conversations/{conversationId}/recordings (https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations--conversationId--recordings) and start there.
Note, there are other methods to get the transcript as well, but the recording is by far the easiest.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 02-08-2023 09:50
From: Celine Flynn
Subject: Web Messaging - Transcript
Hi,
Could anyone advise if it is possible to pull the transcripts shown under a Bot Flow in Web Messaging using the developer tools/API queries?
I was hoping to pull multiple web message transcripts for analysis purposes and I have come across a way to extract the information.
#DigitalChannels
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Celine Flynn
Otonomee Customer Management Limited
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