Hello Genesys Cloud Community.
We are currently planning a new improvement to how Messenger handles Inbound Messages, also see this Idea for context > https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-188
With the upcoming release of Inbound Data Masking for Digital Channels, the additional processing required for message pattern detection & masking may introduce few millisecond of delay to inbound messages, see corresponding Idea here > https://genesyscloud.ideas.aha.io/ideas/DIG-I-121
Therefore we want to improve overall Messenger UX in a way that informs End-User about current message status, transitioning from Sending
to Delivered
(meaning, delivered to "brand", while being processed by GC Messaging Platform) or in some rare cases also Not Delivered
. See the attached animation with a preview (you may have to click it).
#DigitalChannels
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Angelo Cicchitto
Genesys - Employees
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