Genesys Cloud - Main

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Oh - I am doing this today, with PE snagging the URL and after the bot collects the relevant info the lead details and URL are fed to another system via data action.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Thanks for that, I got it to work via action maps > architect using a workflow flow with using the data actions to get the UTM tag. 

is it possible to do the same via Inbound message flow? 

Oh - I am doing this today, with PE snagging the URL and after the bot collects the relevant info the lead details and URL are fed to another system via data action.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Within the Inbound Message Flow you can use the built-in action 'Get Journey Session' which will bring back a whole bunch of info about the user, one of which is the page URL.

Thanks for that, I got it to work via action maps > architect using a workflow flow with using the data actions to get the UTM tag. 

is it possible to do the same via Inbound message flow? 

Oh - I am doing this today, with PE snagging the URL and after the bot collects the relevant info the lead details and URL are fed to another system via data action.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Hi Brad

Could you expand on the flow a little bit as im trying to do the same but not having much luck

Do you do any type of data table lookup to identify the URL and then pass that onto the relevant queue?

Thanks

David

Within the Inbound Message Flow you can use the built-in action 'Get Journey Session' which will bring back a whole bunch of info about the user, one of which is the page URL.

Thanks for that, I got it to work via action maps > architect using a workflow flow with using the data actions to get the UTM tag. 

is it possible to do the same via Inbound message flow? 

Oh - I am doing this today, with PE snagging the URL and after the bot collects the relevant info the lead details and URL are fed to another system via data action.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Hi David, 

Not sure if this will help you, the way we got it to work is via a data action (this was after the help from Brad)

In the Digital bot flow we ran the following Data action


API used was /api/v2/journey/sessions/{sessionId}

This data action gave us all the info we needed. There is no Data table look up on our end for this flow. 

Hi Brad

Could you expand on the flow a little bit as im trying to do the same but not having much luck

Do you do any type of data table lookup to identify the URL and then pass that onto the relevant queue?

Thanks

David

Within the Inbound Message Flow you can use the built-in action 'Get Journey Session' which will bring back a whole bunch of info about the user, one of which is the page URL.

Thanks for that, I got it to work via action maps > architect using a workflow flow with using the data actions to get the UTM tag. 

is it possible to do the same via Inbound message flow? 

Oh - I am doing this today, with PE snagging the URL and after the bot collects the relevant info the lead details and URL are fed to another system via data action.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.

Hi richard

Thanks for the info , assume this is a custom dat action you have added?

If so would you be able to share what the contract looks like 

Thanks

David

Hi David, 

Not sure if this will help you, the way we got it to work is via a data action (this was after the help from Brad)

In the Digital bot flow we ran the following Data action


API used was /api/v2/journey/sessions/{sessionId}

This data action gave us all the info we needed. There is no Data table look up on our end for this flow. 

Hi Brad

Could you expand on the flow a little bit as im trying to do the same but not having much luck

Do you do any type of data table lookup to identify the URL and then pass that onto the relevant queue?

Thanks

David

Within the Inbound Message Flow you can use the built-in action 'Get Journey Session' which will bring back a whole bunch of info about the user, one of which is the page URL.

Thanks for that, I got it to work via action maps > architect using a workflow flow with using the data actions to get the UTM tag. 

is it possible to do the same via Inbound message flow? 

Oh - I am doing this today, with PE snagging the URL and after the bot collects the relevant info the lead details and URL are fed to another system via data action.

Thanks all, 

Is it possible to send the Predictive Engagement details into the Digital Bot Flow architect? and have the lead created from there using the data action we have in place already? 

Predictive Engagement is the way to go here, there is a small - tiny even, cost per visitor, but it easily gives you the current page URL among many other data points and features.

Hello all

We are putting in a Chat Bot for our website, the purpose of this chat bot as a first phase is to ask a number of questions to the user and finally create a lead into salesforce. 

All is working as expected; however, we want to capture the URL and UTM, is this possible to do? I have been looking and testing with no luck

Thank you.