Genesys Cloud - Main

Hi All,

We've implemented a basic Genesys Web Messenger on our client's website. We noticed the following behavior:

• A user starts a conversation and then closes the browser without ending the chat session (the chat widget remains open).

• After some time, When a different user visits the website on the same device/browser, they can see the entire previous chat history.

We want to ensure that the chat history is cleared when the browser is closed or a new user accesses the site.

Question:
Is there a recommended way to automatically delete or clear the Web Messenger chat session/history when the browser/tab is closed? Or is there a way to expire the session on browser close?

Any guidance or best practices would be appreciated.

Thanks in advance!

Trying to detect browser close via JavaScript is unreliable, unfortunately: this is a known limitation for all browsers. 

We are building new feature to allow for customizable session expiration timeout > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-7

Hi All,

We've implemented a basic Genesys Web Messenger on our client's website. We noticed the following behavior:

• A user starts a conversation and then closes the browser without ending the chat session (the chat widget remains open).

• After some time, When a different user visits the website on the same device/browser, they can see the entire previous chat history.

We want to ensure that the chat history is cleared when the browser is closed or a new user accesses the site.

Question:
Is there a recommended way to automatically delete or clear the Web Messenger chat session/history when the browser/tab is closed? Or is there a way to expire the session on browser close?

Any guidance or best practices would be appreciated.

Thanks in advance!

Thanks for the update!

Could you please provide the JavaScript to detect a browser close event?

Trying to detect browser close via JavaScript is unreliable, unfortunately: this is a known limitation for all browsers. 

We are building new feature to allow for customizable session expiration timeout > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-7

Hi All,

We've implemented a basic Genesys Web Messenger on our client's website. We noticed the following behavior:

• A user starts a conversation and then closes the browser without ending the chat session (the chat widget remains open).

• After some time, When a different user visits the website on the same device/browser, they can see the entire previous chat history.

We want to ensure that the chat history is cleared when the browser is closed or a new user accesses the site.

Question:
Is there a recommended way to automatically delete or clear the Web Messenger chat session/history when the browser/tab is closed? Or is there a way to expire the session on browser close?

Any guidance or best practices would be appreciated.

Thanks in advance!

In most browser settings you can configure it to delete all data when it's closed.

For example for Chrome

https://support.google.com/chrome/community-guide/245444314/how-to-automatically-clear-browsing-data-when-closing-google-chrome-window-a-step-by-step-guide?hl=en

Thanks for the update!

Could you please provide the JavaScript to detect a browser close event?

Trying to detect browser close via JavaScript is unreliable, unfortunately: this is a known limitation for all browsers. 

We are building new feature to allow for customizable session expiration timeout > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-7

Hi All,

We've implemented a basic Genesys Web Messenger on our client's website. We noticed the following behavior:

• A user starts a conversation and then closes the browser without ending the chat session (the chat widget remains open).

• After some time, When a different user visits the website on the same device/browser, they can see the entire previous chat history.

We want to ensure that the chat history is cleared when the browser is closed or a new user accesses the site.

Question:
Is there a recommended way to automatically delete or clear the Web Messenger chat session/history when the browser/tab is closed? Or is there a way to expire the session on browser close?

Any guidance or best practices would be appreciated.

Thanks in advance!

This explains the setting at the browser level. Unfortunately, we don't have control over the browser settings on public computers.

To address this, We are planning to implement a solution by attempting to detect browser close events using JavaScript.

In most browser settings you can configure it to delete all data when it's closed.

For example for Chrome

https://support.google.com/chrome/community-guide/245444314/how-to-automatically-clear-browsing-data-when-closing-google-chrome-window-a-step-by-step-guide?hl=en

Thanks for the update!

Could you please provide the JavaScript to detect a browser close event?

Trying to detect browser close via JavaScript is unreliable, unfortunately: this is a known limitation for all browsers. 

We are building new feature to allow for customizable session expiration timeout > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-7

Hi All,

We've implemented a basic Genesys Web Messenger on our client's website. We noticed the following behavior:

• A user starts a conversation and then closes the browser without ending the chat session (the chat widget remains open).

• After some time, When a different user visits the website on the same device/browser, they can see the entire previous chat history.

We want to ensure that the chat history is cleared when the browser is closed or a new user accesses the site.

Question:
Is there a recommended way to automatically delete or clear the Web Messenger chat session/history when the browser/tab is closed? Or is there a way to expire the session on browser close?

Any guidance or best practices would be appreciated.

Thanks in advance!