Genesys Cloud - Main

Hello, 

We are trying to implement Web messenger in our org, From our web page we are asking customers to enter their name, email and phone number and when they click submit we want to pass those information to the messenger, and then pass that data on to the Web Messenger flow before the customer/user can start an interaction . is that possible and any way to do it?

Thanks,
Manjunathan Subramaniam

You have a couple of ways.  First, you could just use a simple digital bot flow to ask for the information and set attributes/screen pop variables.  Second, you could use the Web Messaging Guest API to pass through Customer Data.  Here is a link for that.  Web messaging Guest API (genesys.cloud)

Here is sample

"metadata": { "customAttributes": { "department": "sales", "property_type": "apartment", "device": "mobile"

Hello, 

We are trying to implement Web messenger in our org, From our web page we are asking customers to enter their name, email and phone number and when they click submit we want to pass those information to the messenger, and then pass that data on to the Web Messenger flow before the customer/user can start an interaction . is that possible and any way to do it?

Thanks,
Manjunathan Subramaniam

Hi @Robert Wakefield,
Thanks for sharing,

We tried the logic which you have suggested, however we are getting only the hardcoded values will be displayed on the agent script screen pop, we want to see the dynamic values from customer to be displayed to the agent script,
We have our own website where we will be asking customer to enter their name, email and phone number, and this need to pass inside messenger and the same has to be displayed to agent script/screen pop.

It would be great if you could share any working code, so that we will modify according to our requirements.

Thanks,
Manjunathan Subramaniam

You have a couple of ways.  First, you could just use a simple digital bot flow to ask for the information and set attributes/screen pop variables.  Second, you could use the Web Messaging Guest API to pass through Customer Data.  Here is a link for that.  Web messaging Guest API (genesys.cloud)

Here is sample

"metadata": { "customAttributes": { "department": "sales", "property_type": "apartment", "device": "mobile"

Hello, 

We are trying to implement Web messenger in our org, From our web page we are asking customers to enter their name, email and phone number and when they click submit we want to pass those information to the messenger, and then pass that data on to the Web Messenger flow before the customer/user can start an interaction . is that possible and any way to do it?

Thanks,
Manjunathan Subramaniam