Genesys Cloud - Main

Hi all,

I've created a bot to capture information for an agent to receive and action.  I'm having difficulties with getting the first Ask Slot to appear to the user.  It will typically skip the first prompt and then move into the second prompt.  I believe its detecting text used prior to the prompt/bot flow and using that for the first slot.  I've verified this through a pop-up script and where I have Ask for first name, it's filling in "Hi", a string of text I've used to get the bot conversation started.  We've had this issue in the past and the only work around we found was using a another Ask slot before the first question, which we

Just wondering if this is a bug or a failure on my part with my architect flow?

Hi Robert,

It will skip the question if the variable already has a value.
If you look under Data in Architect, have you set a default value on the slot variable?

Otherwise you could test to use Update Data and set the variable to NOT_SET before the question.

I don't think it should skip the question just because you started the conversation with a message (unless you have auto-start enabled), but haven't tested it in a while so don't remember the results.

Hi all,

I've created a bot to capture information for an agent to receive and action.  I'm having difficulties with getting the first Ask Slot to appear to the user.  It will typically skip the first prompt and then move into the second prompt.  I believe its detecting text used prior to the prompt/bot flow and using that for the first slot.  I've verified this through a pop-up script and where I have Ask for first name, it's filling in "Hi", a string of text I've used to get the bot conversation started.  We've had this issue in the past and the only work around we found was using a another Ask slot before the first question, which we

Just wondering if this is a bug or a failure on my part with my architect flow?

Architect has a "Clear Slot" step (under the "Flow" heading) that could be placed directly before this Ask for Slot, if the goal is a "clean slate" each time the flow runs.  Or, that could be wrapped in a "Decision" block if additional logic is needed before this would be cleared.

Hi Robert,

It will skip the question if the variable already has a value.
If you look under Data in Architect, have you set a default value on the slot variable?

Otherwise you could test to use Update Data and set the variable to NOT_SET before the question.

I don't think it should skip the question just because you started the conversation with a message (unless you have auto-start enabled), but haven't tested it in a while so don't remember the results.

Hi all,

I've created a bot to capture information for an agent to receive and action.  I'm having difficulties with getting the first Ask Slot to appear to the user.  It will typically skip the first prompt and then move into the second prompt.  I believe its detecting text used prior to the prompt/bot flow and using that for the first slot.  I've verified this through a pop-up script and where I have Ask for first name, it's filling in "Hi", a string of text I've used to get the bot conversation started.  We've had this issue in the past and the only work around we found was using a another Ask slot before the first question, which we

Just wondering if this is a bug or a failure on my part with my architect flow?

Hi all,

I've created a bot to capture information for an agent to receive and action.  I'm having difficulties with getting the first Ask Slot to appear to the user.  It will typically skip the first prompt and then move into the second prompt.  I believe its detecting text used prior to the prompt/bot flow and using that for the first slot.  I've verified this through a pop-up script and where I have Ask for first name, it's filling in "Hi", a string of text I've used to get the bot conversation started.  We've had this issue in the past and the only work around we found was using a another Ask slot before the first question, which we

Just wondering if this is a bug or a failure on my part with my architect flow?

Hi all,

I've created a bot to capture information for an agent to receive and action.  I'm having difficulties with getting the first Ask Slot to appear to the user.  It will typically skip the first prompt and then move into the second prompt.  I believe its detecting text used prior to the prompt/bot flow and using that for the first slot.  I've verified this through a pop-up script and where I have Ask for first name, it's filling in "Hi", a string of text I've used to get the bot conversation started.  We've had this issue in the past and the only work around we found was using a another Ask slot before the first question, which we

Just wondering if this is a bug or a failure on my part with my architect flow?