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Web-messenger token for configuring guest session

  • 1.  Web-messenger token for configuring guest session

    Posted 06-05-2025 18:36

    Bhardwaj_Arushi | 2022-12-13 15:59:15 UTC | #1

    I referred the web-messaging API documentation, and to configure a guest session in web-messenger, we need to provide the token so how to get the token or how to generate that token or the customer session?


    Angelo_Cicchitto | 2022-12-13 16:43:27 UTC | #2

    Hi - if you are referring to token mentioned in Configure a guest session:

    • token (required) A guest-generated UUID used to access the session. This value is arbitrary to Genesys Cloud, but it must be unique as it grants access to a specific session.

    Basically, the value is generated and stored on the client (guest). For example, this could be a UUID/GUID, to achieve uniqueness of the token.


    system | 2023-01-12 16:44:22 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 17625