Genesys Cloud - Main

Hi!

I have created Post chat survey flow to send surveys to our customer's through an email.

Steps:

• Create a survey form
• Create web survey invite flow
• Create policy which involves survey form and survey flow
• Match interaction type, queue, invitation sending domai

However, during the implementation, I found that the release time is 72 hours, this is to allow customers time to respond without interruption.

I couldn't find a work around to test this feature immediately and receive the email of the survey to my own email address bypassing this delay.

Even disabling the threading timeline didn't fix this issue.

Is there any workaround to test such survey flow immediately?

Survey status: Pending 

Hi!

I have created Post chat survey flow to send surveys to our customer's through an email.

Steps:

• Create a survey form
• Create web survey invite flow
• Create policy which involves survey form and survey flow
• Match interaction type, queue, invitation sending domai

However, during the implementation, I found that the release time is 72 hours, this is to allow customers time to respond without interruption.

I couldn't find a work around to test this feature immediately and receive the email of the survey to my own email address bypassing this delay.

Even disabling the threading timeline didn't fix this issue.

Is there any workaround to test such survey flow immediately?

Survey status: Pending 

Hello,

Since the flow executes immediately, even tho the e-mail is sent after 72 hours, you can enable Execution History on the flow to see what happens.
There you can also see the SurveyURL value if you need to access the survey to fill it out.

Other options I've used before this was available were Data Actions to send Agentless email, SMS or enter values in a Data Table.

Hi!

I have created Post chat survey flow to send surveys to our customer's through an email.

Steps:

• Create a survey form
• Create web survey invite flow
• Create policy which involves survey form and survey flow
• Match interaction type, queue, invitation sending domai

However, during the implementation, I found that the release time is 72 hours, this is to allow customers time to respond without interruption.

I couldn't find a work around to test this feature immediately and receive the email of the survey to my own email address bypassing this delay.

Even disabling the threading timeline didn't fix this issue.

Is there any workaround to test such survey flow immediately?

Survey status: Pending 

Thank you Jan for your response.

I tried the check the flow Execution History but found it empty. Seems the flow doesn't execute immediately.

Hello,

Since the flow executes immediately, even tho the e-mail is sent after 72 hours, you can enable Execution History on the flow to see what happens.
There you can also see the SurveyURL value if you need to access the survey to fill it out.

Other options I've used before this was available were Data Actions to send Agentless email, SMS or enter values in a Data Table.

Hi!

I have created Post chat survey flow to send surveys to our customer's through an email.

Steps:

• Create a survey form
• Create web survey invite flow
• Create policy which involves survey form and survey flow
• Match interaction type, queue, invitation sending domai

However, during the implementation, I found that the release time is 72 hours, this is to allow customers time to respond without interruption.

I couldn't find a work around to test this feature immediately and receive the email of the survey to my own email address bypassing this delay.

Even disabling the threading timeline didn't fix this issue.

Is there any workaround to test such survey flow immediately?

Survey status: Pending