martindcernadas | 2019-01-18 20:03:24 UTC | #1
Hi everybody. I am embedding the content of the webchat in an iframe of my CRM , using for these purposes the API https://apps.mypurecloud.com/directory/#/interaction/{chatId} . It works fine, BUT I have a problem with the Purecloud scripter : (1) As my webchat interaction is programmed to start a pop-up window (my CRM window) , the agent answers the webchat call -- so far so good (2) But as the webchat is embebbed in that CRM window pulling from "https://apps.mypurecloud.com/directory/#/interaction/{chatId}" , the Scripter starts AGAIN another pop-up window. (3) I need to avoid this recurrence.
Question : ¿How do I avoid such second action in my embbed chat? I tried to add a parameter to the API "https://apps.mypurecloud.com/directory/#/interaction/{chatId}&ignore" .... unsuccesfully.
Regards.
tim.smith | 2019-01-18 20:03:09 UTC | #2
Because this is related to the behavior of the UI, not an API or integration, this question would be better for the PureCloud Community Forum or opening a case with PureCloud Care.
Embedding PureCloud inside of another application isn't supported, so I'm not surprised it doesn't work. You can request new product features at https://purecloud.ideas.aha.io/ideas.
system | 2019-02-18 20:03:10 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4371