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  • 1.  WebChat - Architect Flow

    Posted 02-05-2020 14:56
    No replies, thread closed.
    Hello, 

    We are looking to build out an inbound chat flow and were hoping for some pointers on how (and if even possible) to have the widget advise the client of the EWT or position in queue. Does this have to be hard-coded in?
    #ArchitectureandDesign

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    Kymberli O'Hagan
    TBD
    Alberta Motor Association
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  • 2.  RE: WebChat - Architect Flow

    Posted 02-05-2020 17:39
    No replies, thread closed.
    I would suggest running a Data Action that calls the PureCloud API to check wait time and queue depth for that queue and then present the results to the customer in the chat flow.  

    Robert

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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