ali.aljohani | 2022-04-12 09:00:32 UTC | #1
Dears, I think to use Genesys Cloud messages we need to use WebSocket only. Our client is wondering if WebHooks can be used rather than WebSockets? Will Genesys support this in future?
Best regards, Ali Aljohani
Jerome.Saint-Marc | 2022-04-12 09:13:03 UTC | #2
Hello,
If you mean interconnecting a 3rd party system (guest/customer side) with Genesys Cloud for Messaging ("message" media type), both websockets and webhooks are available.
Web Messaging exposes a guest interface that leverages websockets. See Web messaging Guest API.
Open Messaging relies on webhooks. Messages from customer/guest to Genesys Cloud are sent using Platform API (REST based API) as described in Inbound messages. Messages from Genesys Cloud to the customer/guest are sent to the webhook url as described in Outbound messages. Open Messaging is meant for a server to server integration - single webhook url configured in the Open Messaging Platform (Admin - Message - Platforms).
Regards,
ali.aljohani | 2022-04-12 10:11:54 UTC | #3
Thank you very much, Jerome.
system | 2022-05-13 10:12:14 UTC | #4
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