Genesys DX (formerly Bold360)

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  • 1.  DX Update

    GENESYS
    Posted 09-20-2022 08:55
    Edited by Anthony Romero 09-20-2022 11:14

    Hey everyone,

    It's been a few months since our last "The Future of DX" webinar, the Q&A of which is still available here. In these webinars we've presented roadmap items and discussed forthcoming features that are central to the evolution of the platform. 

    Work there continues and what we've shared remains unchanged. However, because our digital offerings are now part of Genesys Cloud CX, we've decided to simplify our naming portfolio by retiring the Genesys DX name. In the future we'll be referring to our digital solutions as packages under Genesys Cloud CX.

    As a result, you may notice less references to Genesys DX on our website. Please be assured that this does not signal a change in our strategy or commitment to our customers. 

    Existing customers should have received an email that covers what was mentioned above. If you have any questions, please feel free to ask them here. 

     



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    Becky Roberts
    Genesys - Employees
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