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WebMessaging - bin button doesnt not clear session/cookies of webmessaging

  • 1.  WebMessaging - bin button doesnt not clear session/cookies of webmessaging

    Posted 06-05-2025 18:38

    fransiska.hendra | 2024-08-22 06:08:28 UTC | #1

    Hi Everyone,

    Just wondering if anyone can help/advise.

    We implement webmessaging, and tested on webpage, especially running webpage in mobile device. see below scenario.

    then I navigate to another app,

    ![image

    259x500](upload://t5ZjUBgpsp936uqbhSX9rJdsdTk.jpeg)

    ![image

    245x500](upload://qNOjtGI1ECr2dhSgTTQM1q9h1l6.png)

    when I back to webmessaging, this below message displayed

    ![image

    260x500](upload://tCh1AuQwY1Z7BgRx1WSWTXzu00S.png)

    ![image

    220x500](upload://tsVneYrShgWYtL2341hOPimkIbS.png)

    but when i ended chat by selecting bin button

    ![image

    251x500](upload://u0WTzct90L0WIENbKNrvUgaFADc.png)

    ![image

    250x500](upload://9ElirRvIhoTsGwVRm2iMCJnpAO5.png)

    the chat session still there , bin button not clearing the session

    Just wondering if anyone know how to clear the session webmessaging in this scenario.

    Appreciate for any advise.

    Fransiska

    RanjithManikanteSa | 2024-08-19 23:16:57 UTC | #2

    Hi @fransiska.hendra,

    To help me understand your setup better, is it possible to share a test page? From your last 2 screenshots, it appears though you cleared the conversation a new conversation is started automatically? By default this doesn't happen, unless you are subscribing to MessagingService.cleared event and starting a new one. If that is not the case, then I will need to understand more how this is happening.

    Also, the error dialog shouldn't be appearing just when switching between the apps. If it appears, it indicates that it failed to restore or reconnect to that conversation.

    Best bet would be to reach out to care team who can help debug the use case here and resolve.

    Thanks, Ranjith Sai

    fransiska.hendra | 2024-08-20 04:26:55 UTC | #3

    hi Ranjith,

    Thanks for follow up, we can send you the test page, this is the test page chat. https://staging.butterfly.org.au/get-support/chat-online/

    Thanks Fransiska

    RanjithManikanteSa | 2024-08-22 04:51:34 UTC | #4

    @fransiska.hendra,

    Unable to access that URL, it is asking for credentials.

    Thanks, Ranjith Sai

    fransiska.hendra | 2024-08-22 05:52:56 UTC | #5

    i sent to your email

    RanjithManikanteSa | 2024-08-29 16:23:41 UTC | #6

    Hi @fransiska.hendra, external emails are blocked to us. The process will be to reach out to care team sharing your resources to replicate the issue and will be able to help resolve your concern.

    system | 2024-09-28 16:24:06 UTC | #7

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 27924



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