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  • 1.  WebRTC Alerting Time

    Posted 09-20-2022 09:02
    Hi All,

    Does anyone know if alerting for WebRTC phone can be changed? For a queue there is an option to do this. I am looking for our general business users. Many of them miss the call due to alerting timeout. Thanks.
    #Telephony

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    Matthew Raleigh
    Contact Center Engineer L2
    Broker Solutions, Inc. DBA New American Funding
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  • 2.  RE: WebRTC Alerting Time

    Posted 09-21-2022 04:35
    There are two ways to do this:
    1) For an individual, in their settings (Admin -> People -> Find person) in the Phone tab there is a Timeout Seconds value
    2) There is an org-wide setting in the Organization Settings container if you want to update the whole enterprise





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    James Dunn
    Pitney Bowes Inc.
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  • 3.  RE: WebRTC Alerting Time

    Posted 09-21-2022 09:16

    Thanks so much, James.

     

    Best regards,

     

    Matthew Raleigh

    Contact Center Engineer L3

    New American Funding
    14511 Myford Road, Suite 100
    Tustin, CA 92780

    Direct: 800.450.2010 x9937
    Direct: 949.751.4788
    Email:
    matthew.raleigh@nafinc.com
    Web: www.newamericanfunding.com

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