Correct. The webRTC RTP audio is going directly to the local machine over the Media Helper App and not through the VDI. The audio for alerts and ringing are in the browser in the VDI, so you need to redirect the audio to your local machine.
how to redirect audio for azure remote desktop to local output
To redirect audio from an Azure Remote Desktop (Azure Virtual Desktop) session so it plays on your local device, follow these steps:
1. **Default Setup:**
By default, Azure Virtual Desktop is configured to redirect audio output to your local computer, meaning sounds from the remote desktop will play on your local device[1].
2. **Explicitly Set Audio Output to Local:**
- Go to the Azure portal.
- Search for "Azure Virtual Desktop" and select your host pool.
- Choose "RDP Properties" and locate the "Device redirection" section.
- For "Audio output location," select the option: **Play sounds on the local computer**.
- Save your settings.
3. **If using Group Policy or Intune for Session Hosts:**
- Open the Group Policy Management console.
- Navigate to:
- Computer Configuration > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection.
- Find and enable **Allow audio and video playback redirection**.
- Optionally, set **Limit audio playback quality** per your requirements.
4. **RDP Property (manual):**
- The RDP property controlling this is `audiomode:i:0` (0=play on local, 1=play on remote, 2=don't play)[1].
5. **Local Client Settings:**
- In your Remote Desktop client, before connecting, find the "Show Options" menu, go to the "Local Resources" tab, and under "Remote audio," click "Settings."
- Choose **Play on this computer** for audio playback.
**Note:**
If you use specific apps (like Microsoft Teams or multimedia redirection), these may have their own optimizations or settings that are independent of the above configuration, and you may need to check those separately[1][2].
Once configured, audio from your Azure remote desktop session will play through your local device's speakers or headphones.To redirect audio from an Azure Remote Desktop session to play on your local device, follow these steps:
1. **Default Behavior:**
By default, Azure Virtual Desktop is set to redirect audio output so that sounds from the remote session play on your local computer.
2. **Configuring on Azure Portal:**
- Go to the Azure portal.
- Search for Azure Virtual Desktop, then select your host pool.
- In the host pool, go to **RDP Properties** and then **Device redirection.**
- Under **Audio output location**, select **Play sounds on the local computer** (this is usually the default setting).
- Save your changes[1].
3. **Remote Desktop Client (Windows):**
- Before connecting, open the Remote Desktop Connection client.
- Click **Show Options**, then go to the **Local Resources** tab.
- Under **Remote audio**, click **Settings**.
- Select **Play on this computer.**
4. **Group Policy Setup (Admins):**
- In Group Policy Management on the host, go to
`Computer Configuration > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection`.
- Enable **Allow audio and video playback redirection**[1].
Once set, connect to the remote desktop. All audio from the remote session should play through your local speakers or headphones, as long as you haven't overridden these settings in Group Policy or other device policies.
If you use special apps like Teams or require extra audio device support, check those in-app settings too, as they may have their own redirection controls.
Citations:
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-17-2025 23:35
From: Sina Farazin
Subject: WebRTC not ringing
Thanks for your reply, as I mentioned we cannot hear the ringing tone, after customer picks up the call everything works fine.
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Sina Farazin
Original Message:
Sent: 08-17-2025 22:22
From: Robert Wakefield-Carl
Subject: WebRTC not ringing
When logging into Genesys in the VDI, the audio in the browser needs to be redirected to the local machine audio outputs. This is in the Azure Remote Desktop settings
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-17-2025 21:42
From: Sina Farazin
Subject: WebRTC not ringing
Hi All,
I'm testing the WebRTC Media Helper in our Azure Virtual Desktop (AVD) environment.
Here's what I've observed during testing:
- When I first log in to WebRTC outside of the VDI and then log in to the Genesys portal inside the VDI, everything works fine.
- The only issue is with outbound calls: we cannot hear the ringing tone.
- Once the customer answers the call, audio works as expected, and we can hear them clearly.
- I also checked the call recordings - there is no recording until the customer picks up the call.
Could you please assist in investigating this issue?
#Outbound
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Sina Farazin
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