Genesys - Employees Sr. Product Manager
Original Message:
Sent: 05-23-2023 09:47
From: Arunas Kulys
Subject: WebRTC SDK / Headset library update
Hi David,
It was opened case for Jabra related issue and I got notification from Care that it was activated early access to feature for our customer Org ID 6c70c72a-ea09-4c34-a9c8-d7240d24f837 on Frankfurt location.
Could you please to check is it correct, is it still activated since I am confused what I can expect on customer instance?
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Arunas Kulys
Baltnetos Komunikacijos UAB
Original Message:
Sent: 05-23-2023 09:30
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
Hi Vaun, Optimistically in the next 1-2 weeks. I'll post an update here when I have a targeted date.
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David Van Milligan
Genesys - Employees Sr. Product Manager
Original Message:
Sent: 05-22-2023 16:29
From: Vaun McCarthy
Subject: WebRTC SDK / Headset library update
That's unfortunate as I was hoping for this for a go-live that's pending. Any closer ETA than "until further notice"?
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Vaun McCarthy
Original Message:
Sent: 05-22-2023 16:21
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
That's correct, a web directory update is the prerequisite for WebRTC SDK and WebHID support piece.
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David Van Milligan
Genesys - Employees Sr. Product Manager
Original Message:
Sent: 05-22-2023 16:09
From: Vaun McCarthy
Subject: WebRTC SDK / Headset library update
Hi David
You say "web directory update" here but does this mean the WebHID support piece wasn't pushed to APAC as expected?
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Vaun McCarthy
Original Message:
Sent: 05-22-2023 16:00
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
The required web directory update was postponed pending ongoing QA validation. As a result enablement of the WebRTC SDK has been delayed until further notice.
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David Van Milligan
Genesys - Employees Sr. Product Manager
Original Message:
Sent: 05-17-2023 08:59
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
The feature is scheduled for enablement in APAC and EMEA beginning on 5/22, pending a web directory update.
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David Van Milligan
Genesys - Employees Sr. Product Manager
Original Message:
Sent: 05-15-2023 08:55
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
Hi Kimmo,
The current plan is to enable the feature for APAC 5/16 and EMEA on 5/22.
Regards,
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David Van Milligan
Genesys - Employees Sr. Product Manager
Original Message:
Sent: 05-12-2023 05:56
From: Kimmo Peltonen
Subject: WebRTC SDK / Headset library update
Hi,
Now it is coming Mid May. What is the status?
I have customer in Frankfurt region, that just went to deployment. I do not have a clear idea, what to instruct on this.
Not good to instruct the old way, if the WebHID is just coming. But if it is all the time delayed, then need to discuss this more.
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Kimmo Peltonen
Advania Finland Oy
Original Message:
Sent: 04-26-2023 17:59
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
Hi Andrew,
Enablement of the WebRTC SDK / headset library update will begin on 4/30 in the APAC region. Subsequent regions will receive the feature mid May.
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David Van Milligan
Genesys - Employees Sr. Product Manager
Original Message:
Sent: 04-25-2023 02:49
From: Andrew Lagarde
Subject: WebRTC SDK / Headset library update
I have tested it today but it seems like it has not been activated for Frankfurt yet. Any idea if it is fully implemented?
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Andrew Lagarde
KPN B.V.
Original Message:
Sent: 03-29-2023 09:33
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
It is not currently enabled in Frankfurt. We are targeting the EU region after APAC, likely 2-3 weeks.
The feature was available as a beta prior to limited release. We are enabling it sequentially in all regions over the next month or, at request of eligible organizations.
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David Van Milligan
Genesys - EmployeesSr. Product Manager
Original Message:
Sent: 03-23-2023 03:51
From: Andrew Lagarde
Subject: WebRTC SDK / Headset library update
David is this enabled for the Frankfurt region? Because it is stated in the release notes but here I see you talking about BETA. I never saw anything stating it would only be BETA.
Anyway we tested this and it does not work in any shape or form with the Genesys Cloud webpage.
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Andrew Lagarde
KPN B.V.
Original Message:
Sent: 03-15-2023 10:56
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
We will begin enabling the feature in limited regions in the coming weeks. Those interested in using the new WebRTC SDK today can request beta access from your channel manager.
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David Van Milligan
Genesys - EmployeesSr. Product Manager
Original Message:
Sent: 12-16-2022 09:20
From: David Van Milligan
Subject: WebRTC SDK / Headset library update
Recently, we announced in release notes https://help.mypurecloud.com/releasenote/december-14-2022/ that we were updating the WebHID technology for Jabra headsets. We had to temporarily turn the feature off while we work out issues encountered with the WebRTC SDK. We anticipate being able to turn it on mid January and will keep this thread updated. Thank you for your patience.
#Telephony
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David Van Milligan
Genesys - Employee Sr. Product Manager
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