Certification and Training

 View Only


Discussion Thread View
Back to discussions
Expand all | Collapse all

WEM - Employee Performance

  • 1.  WEM - Employee Performance

    GENESYS
    Posted 11 days ago

    Did you know that WEM capabilities can help improve employee performance and reduce turnover? By identifying an agent's specific knowledge and skill gaps, you can create more effective and personalized coaching sessions and learning modules. This in turn can help agents achieve business goals by improving their performance and collaboration in addition to building their confidence at work.   

    Beyond offers a range of courses on both Coaching and Development and Feedback listed below. These can be found in our Employee Performance Learning Path, which is located on the Beyond website.

    Genesys Cloud: Coaching – Overview

    Genesys Cloud: Coaching – Usage for Supervisors

    Genesys Cloud: Coaching – Usage for Agents

    Genesys Cloud: Development and Feedback – Usage for Supervisors

    Genesys Cloud: Development and Feedback – Usage for Agents

    If you're interested in learning more about Coaching or Development and Feedback, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!

    #Coaching

    #development&feedback

    #EmployeePerformance

    #GenesysCloud

    #Training


    #GenesysCloud
    #Training

    ------------------------------
    Melissa Talamonti-Clark
    Genesys - Employees
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources