Workforce Engagement Management

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  • 1.  WEM Questions for the Q&A Show?

    GENESYS
    Posted 05-01-2023 12:54

    Hey Everyone,

    The Genesys Community's Q&A Show is dedicating an episode to WEM May! We want to know: What questions or topics would you like our panel to discuss?

    The plan is to record the episode at the end of the month, so you have a few weeks to get questions in. Just reply to this discussion post or send us an email. 

    Want to review our previous content? Check out our YouTube channel, and don't forget the WEM Community's series "Let Me Pick Your Brain".

    Cheers,

    Matt


    #AskMeAnything(AMA)Event

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: WEM Questions for the Q&A Show?

    Posted 05-05-2023 11:14
    Edited by Chris Sekelsky 05-05-2023 11:19

    Appears to be two different threads... Demo/Updates around alerting for WEM would be awesome! 



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    Chris S
    Principal Genesys Cloud Engineer at Humana
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    Original Message


  • 3.  RE: WEM Questions for the Q&A Show?

    GENESYS
    Posted 05-08-2023 15:55

    Hi Chris,

    Thank you - I picked your suggestion up on the other Community and added it to the list.

    The post was on the Genesys Cloud CX and the WEM Community (as its a WEM Q&A) - we are keeping an eye on both :-)



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    Tracy
    Genesys
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    Original Message


  • 4.  RE: WEM Questions for the Q&A Show?

    GENESYS
    Posted 05-15-2023 08:04

    Hey Everyone,

    The WEM Team and I are meeting this Friday to discuss the proposed topics and pick what we want for the show. If anyone else has any questions, please try to get them in by Thursday (5/18). 

    Cheers,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 5.  RE: WEM Questions for the Q&A Show?

    GENESYS
    Posted 05-26-2023 14:25
    Edited by Tracy Vickers 05-30-2023 07:13

    Hey Matt! 
    We had such a great response for questions regarding the new episode of The Q&A Show (over 40!!!) And while we couldn't answer all of them, we did get some great answers to a few of them with a panel of WEM experts starting at minute-mark 23:58. Not only that, we have a few great demos showcasing some cool, new WEM features such as Evaluation Assistance and Supervisor Insights, and we're hosting a new WEM-themed Trivia Tower event coming up next week from Wednesday, May 31st to Friday, June 2nd! So come and play and you could be our next big winner! 

    Watch this brand new Q&A episode chock-full of info below! 


    Enjoy! 



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    Nicole Milliken
    Genesys - Employees
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    Original Message


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