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  • 1.  WEM - Shift Trade Alerts not working for WEM Admins

    Posted 27 days ago

    Our (2) WEM administrators are not receiving the 'Shift Trade' alerts although every WEM permission is enabled.  Any thoughts on what else to check?  Thanks in advance. 


    #QualityManagement
    #Reporting/Analytics
    #SystemAdministration

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    Steven Strom
    Financial Industry Regulatory Authority, Inc.
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  • 2.  RE: WEM - Shift Trade Alerts not working for WEM Admins

    GENESYS
    Posted 22 days ago
    Edited by Jay Langsford 22 days ago

    Shift Trade edit permission is what is necessary. That permission is division aware so I would check that there is not some division config issue.

    We also cap those notifications to 250 receiving individuals. On rare occurrences we have seen issues where someone has accidentally added that permission to some default role with hundreds of individuals. So another thing to check is that you don't have more than 250 people with that permission.

    If nothing obvious, then I would recommend opening a support ticket.



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    Jay Langsford
    VP, R&D
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