Workforce Engagement Management

Hey WEM Community! 👋

WEMay is in full swing, and we’ve got a powerful session coming your way that you won’t want to miss.

🎯 The Right Smile Webinar | STA + AI for Supervisors
🗓️ Date: May 7th
🕒 Time: 2pm (BST), 3pm (CET), 9am (EST), 6am (PDT)

This is the first session in our three-part Genesys Cloud WEM series—crafted to showcase how Workforce Engagement Management innovations are transforming both employee and customer experiences.

👥 Join Paul Turner, Anik Dey, and Mark Fagus as they explore key capabilities like:
🔹 Speech and Text Analytics
🔹 Supervisor Copilot
🔹 Virtual Supervisor

💡 You’ll see how these tools work together to:
✅ Enable proactive management
✅ Surface actionable insights
✅ Empower supervisors to lead with confidence

Discover how Genesys Cloud WEM puts your people first—boosting engagement, improving efficiency, and delivering the kind of experience that brings the right smile to everyone. 😊

📌 Last chance to register (well nearly 😆) – don’t miss out!
👉 https://genesys.zoom.us/webinar/register/WN_8No8jyHlSa2XhaylARUUqw

#SpeechandTextAnalytics
#SpeechandTextAnalytics

#SpeechandTextAnalytics

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Tracy
Genesys
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Don't miss out! today's the day!