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May the 4th be with you 😉Here's no. 3 of the amazing disciplines in the Genesys Cloud Workforce Engagement Management Suite!
Today, let's learn more aboutEmployee Performance
Great customer experience starts with engaged employees. Identify the skills your teams need to reach your goals and nurture those skills through coaching, development and motivation.
Effective coaching
Coach and develop the right behaviors with video-enabled training, linked to interactions.
Gamification
Gamify your KPIs to influence behavior and build intrinsic motivation.
Rewards and recognition
Motivate employees beyond performance with scorecards and dashboards.
Employee development
Empower each employee's development journey, from onboarding to superstar.
Big-picture impact
Engage employees in the big picture. View skills, knowledge and behaviors to see what it takes to boost performance.
Learning and training
Build and assign learning modules based on data to train and inform agents and other employees.
What are the benefits?
Give employees the tools and motivation to drive performance
Lighten the load
Empower managers and lighten the workload for planners with automated forecasting, scheduling and coaching appointments. Supervisors and quality admins can instantly schedule training and feedback sessions.
Develop your team
Create a culture of continuous learning. Increase speed to competency for new hires and develop your employees with current and relevant skills so they can deal with changing business priorities.
Make work fun
Give agents an immersive game-like experience to manage their own performance. Gamify contact center KPIs to use employees' natural desire for competition, collaboration, achievement and recognition.
There is Employee Performance in a quick and easy way 😀
Keep an eye out as next week we will delve into Quality Assurance and Compliance – any questions to ask? Add a comment.And don't forget to post your questions to be asked on our Q&A episode later this month and make sure you are all knowledgeable (what a strange word to spell!) for our WEM Trivia Tower at the end of the month - there can only be 1 winner (or is there!!!!)
#Genesys Cloud CX#Coaching and Training#Gamification#Rewards and Recognition------------------------------TracyGenesys------------------------------
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