Workforce Engagement Management

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

#WEMay - Week 4 Employee Performance Tip 3

  • 1.  #WEMay - Week 4 Employee Performance Tip 3

    GENESYS
    Posted 05-24-2023 04:34


    Week 4 Day 3 Tip 3 - here we go....

    A few Tips & Tricks to help you on your way with

    Employee Performance


    No.3: 3rd party data

    Did you know that can offer your employees a complete, comprehensive view into their overall performance? The gamification profiles have the capability to import results from 3rd party platforms into performance metrics. As such you can include any data-point that is not native to Genesys Cloud; for example, a Sales organization can import Revenue and Sales data to the employees scorecards.

    What's more is that you can be very creative with this capability; for example, you can download GC data, calculate results and upload as a 3rd party data for a custom metric.

    Each GC Org can accommodate up-to 50 3rd Party data uploads and although Gamification profiles can display up to 50 KPI's, a best practice is to show between 5 to 8 KPIs.

    Don't forget, coming soon will be our 
    WEM Q&A episode 
    and our
    WEM Trivia Tower
    (your tme to win a prize!)

    #Workforce Engagement Management

    ------------------------------
    Tracy
    Genesys
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources