Hi everyone,
We have some doubts related to WFM configuration and work plan rotations use that we are going to mention in different theads so as not mix them.
First one, our Customer has this scenario in which each Agent has up to 3 different work plans during the year:
- Two work plans for almost the whole year that also changes some activity codes every two weeks so we have 2 differente work plans
- One different Work plan for August
- One different work plan for a local festivity (one weeK). This work plan changes for every location that the Customer have around the country
In order to configure this scenario, we have to distribute the year in different periods, so we have created 2 or 3 work plan rotations with different dates, but we have to change Agent's distribution from one work plan rotation to the other before the other work plan rotation starts and so on for the next year.
Work plan rotations only have 20 positions so in some scenarios we need up to 3 work plan rotations.
We also have to do this once or twice a year for almost 1000 Agents and be aware of the dates in order to change properly and before generating the corresponding new schedule.
Is there another way to make an automatic configuration to simulate this scenario without changing Agents from one work plan rotation to the next one? It is a very hard task an take a lot of time, and maybe you have any idea how to make it easier or efficiently.
To be more clear, for example we have to configure this for one region:
From 01/01/2022 to 13/03/22
1. Work Plan A-normal-B1
2. Work Plan A-normal-B1
3. Work Plan A-normal-B2
4. Work Plan A-normal-B2
From 14/03/2022 to 20/03/22
1. Work Plan Festivity-B1
From 20/03/22 to 01/08/22
1. Work Plan A-normal-B1
2. Work Plan A-normal-B1
3. Work Plan A-normal-B2
4. Work Plan A-normal-B2
From 01/08/22 to 31/08/22
1.Work Plan-August-B1
2.Work Plan-August-B1
3.Work Plan-August-B2
4.Work Plan-August-B2
5.Work Plan-August-B1
From 01/09/22 to 31/12/22
1. Work Plan A-normal-B1
2. Work Plan A-normal-B1
3. Work Plan A-normal-B2
4. Work Plan A-normal-B2
If yoy have any Idea or tip on how to configure it in the best way, we would appreciate it.
Thanks in advance.
Greetings,
Laura.
#PlatformAdministration------------------------------
Laura Cepeda
Indra Sistemas S.A.
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