Hey Al Maatouk,
I think this question would be better suited to the Workforce Engagement Management Community, I would suggest signing up and asking this question there.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 09-19-2024 11:15
From: Al Maatouk
Subject: WFM
A team I support is asking a question about Forecasting, I needed help replying to them. Question: Can Forecasting tell them the number of agents required for a particular interval/percentage? " We are looking for required agents with shrinkage to meet 72.2% per 15min-50 min interval."
I don't believe this is possible. I am just double checking.
#Unsure/Other
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Al Maatouk
Henry Ford Health
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