Aniruddha | 2020-11-10 14:48:24 UTC | #1
What is ContextId in evaluation? Is there any API that can get me the ContextId and it's text maybe?
What happens to an older score when an evaluation is rescored? What are the reasons/mechanism to allow rescoring?
tim.smith | 2020-11-10 15:54:14 UTC | #2
Aniruddha, post:1, topic:9275
What is ContextId in evaluation? Is there any API that can get me the ContextId and it's text maybe?
The context ID (aka correlation ID) is used for troubleshooting when working with Genesys Cloud Care or a Genesys employee on the forums. It does not serve any purpose for external API consumers.
Aniruddha, post:1, topic:9275
What happens to an older score when an evaluation is rescored? What are the reasons/mechanism to allow rescoring?
The Genesys Cloud Community Forum is a good place to ask questions about general product functionality.
Aniruddha | 2020-11-11 05:35:41 UTC | #3
Thank you Tim! That's helpful. Is it(ContextId details) documented any where on the Gensys cloud site?
tim.smith | 2020-11-11 14:23:49 UTC | #4
No, it's not for your use.
system | 2020-12-11 14:23:54 UTC | #5
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This post was migrated from the old Developer Forum.
ref: 9275