Hi Greg,
We too noticed this, the below is the response we received from Genesys regarding this new section:
The Peer ID on the Queue configuration pane is in preparation to support synchronization of configuration information from third party platforms which includes the introduction of Mapped Queue ID for Queues. At this stage we do not have enough information yet from our developers but the soonest everything is in place, the Resource Center will be updated with more information about it.
Genesys's recommendation would be to simply disregard for the time being. More information about it will be available externally on the Resource Center in the future.
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Josh Coyle
Sabio Ltd
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Original Message:
Sent: 10-07-2022 07:57
From: Greg Beal
Subject: What is new "Peer Id" field in Queue configuration?
What is the "Peer Id" field I now see in Queue general configuration? Can't find anything on it in Help or Resource Center.
#PlatformAdministration
#Routing(ACD/IVR)
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Greg Beal
CirrusLabs
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