Hi Jean, How do you do? I hope so good.
Interesting your recommendation. I will add this option to my mindset for planning the future.
I would like to have reported in real-time for monitor persons than have that Queue A and skill A >=2 for example. Will be helped to use this method.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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Original Message:
Sent: 05-03-2024 08:18
From: Jean-Christophe Pondi
Subject: What is the best way to remove multiple agents from a queue?
Hi,
Using skill expression group on queue is also interesting.
For exemple : a queue 'sales' requiring 'sales' skill can be populate with skill expression group (sales >=0). And you don't have to add/remove each agent. They just need to have 'sales' skill on their profile.
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Jean-Christophe Pondi
Director
BNP PARIBAS PERSONAL FINANCE SA
Original Message:
Sent: 04-30-2024 12:37
From: Qan T
Subject: What is the best way to remove multiple agents from a queue?
Hi,
I use the bulk import template to load new agents and their queues. Is there a similar process to remove multiple agents from a queue using the UI?
#SystemAdministration
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Qan T
Vibrant Emotional Health
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