shenxin | 2024-04-18 22:36:08 UTC | #1
Web message plugin: https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/messengerPlugin I use this script to load the plugin: (function(g, e, n, es, ys) { g['_genesysJs'] = e;
g[e] = g[e] | | function() { |
(g[e].q = g[e].q | | []).push(arguments) |
}; g[e].t = 1 * new Date(); g[e].c = es; ys = document.createElement('script'); ys.async = 1; ys.src = n; ys.charset = 'utf-8'; document.head.appendChild(ys); })(window, 'Genesys', '${genesysScriptUrl}', { environment: '${environment}', deploymentId: '${deploymentId}', debug: false });
WebChat Widget: https://docs.genesys.com/Documentation/GWC
How to choose between chat widget and message plugin? I am using authenticated message. Does it mean I can only use message plugin?
jacobshaw | 2024-04-19 20:28:27 UTC | #2
Hi @shenxin Here's a feature comparison between the two https://help.mypurecloud.com/articles/web-messaging-and-web-chat-feature-comparison/
Chat has a 15 inactivity timeout, whereas messenger has no inactivity timeout. Messenger is used with an inbound message flow while Chat can use an inbound chat flow or be associated directly with a queue. Messenger supports file attachments up to 10 mb and predictive routing support while chat does not. Both support predictive engagement. Among others.
VaunMcCarthy | 2024-04-21 05:08:19 UTC | #3
I think your decision here either way needs to be going with web messaging. The chat widgets are gradually becoming deprecated and any new development focus is on the messaging sdk.
system | 2024-05-21 05:09:16 UTC | #4
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