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  • 1.  What OAuth events can and can't detect

    Posted 04-21-2025 22:36

    Hello,

    I have some questions about OAuth events.
    https://developer.genesys.cloud/platform/operational-event-catalog/oauth/oauth-0001

    Q1. In the article on OAUTH-0001, there are descriptions such as "Authorization code" and "authorization server".
    I guess that depending on the OAuth grant type setting, some things can be detected by this event and some cannot.
    Is this guess correct ?
    For example, OAuth clients with grant types set to "Code authorization/PKCE" and "Implicit token grant (browser)" can be detected, but on the other hand, "Client Credentials" and other methods do not involve redirection to the user's own login authentication/authorization server, so this event cannot be detected.
    Is the above understanding correct?

    Q2. If my understanding of Q1 is correct, does this mean that there is no way to detect events for OAuth clients that are considering setting "Client Credentials" that do not require login authentication, assuming a system in which the entire process from token issuance to API execution is automated by the program ?


    #DataActions
    #PlatformAPI
    #Triggers

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    YONETSU EMI
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  • 2.  RE: What OAuth events can and can't detect

    Posted 04-23-2025 16:21

    Q1: Is the guess correct that OAUTH-0001 detection depends on the OAuth grant type?

    Yes, your understanding is largely correct. The OAUTH-0001 event, named "OAuth exchange code failure," is specifically tied to grant types that involve an authorization code which is then exchanged for tokens.

    Here's a breakdown based on common grant types:

    1. Authorization Code Grant / Authorization Code Grant with PKCE:

      • These flows involve the user authenticating, the authorization server issuing an authorization code via redirect, and the client application then exchanging this code with the authorization server for an access token (and a refresh token).
      • A failure during the exchange step (e.g., the code is expired, invalid, was already used, or there's an issuer mismatch as mentioned in the event details) would directly trigger the OAUTH-0001 event.
      • Therefore, yes, this event is highly relevant and detectable for these grant types. The event details mentioning OpenID configuration and external Authentication Servers also strongly point towards these user-interactive flows.
    2. Implicit Grant (Browser):

      • This flow also involves user authentication and redirection. However, the access token is returned directly in the redirect URI fragment, typically to a browser-based application.
      • There is no separate step to exchange an authorization code for a token.
      • While configuration errors (like issuer mismatch) could occur and potentially manifest as problems, the specific failure described by OAUTH-0001 ("exchange code failure") doesn't map directly to the mechanics of the Implicit grant. It's less likely this specific event would trigger for Implicit grant failures, although other related errors might occur.
    3. Client Credentials Grant:

      • This flow is used for server-to-server communication where the client authenticates using its own credentials (client ID and secret).
      • It does not involve user interaction, redirection for user login, or an authorization code. The client directly requests an access token from the token endpoint.
      • Therefore, an "exchange code failure" cannot happen in this flow. Failures in the Client Credentials grant would typically result in direct error responses (e.g., invalid_client, invalid_scope) from the token endpoint, but not the OAUTH-0001 event.
      • Your understanding that this event would not be detected for Client Credentials is correct.

    Conclusion for Q1: Your assessment is accurate. OAUTH-0001 is specifically designed for failures occurring during the authorization code exchange step, primarily relevant to the Authorization Code Grant (with or without PKCE). It is not applicable to the Client Credentials grant flow.


    Q2: Is there a way to detect events for OAuth clients using "Client Credentials" in an automated system?

    Yes, while OAUTH-0001 isn't the mechanism, you can definitely detect failures for Client Credentials grants, although the method is different:

    Direct API Response Handling (Most Common):

    • The program making the request for a token using the Client Credentials grant must check the HTTP response from the Genesys Cloud token endpoint (/oauth/token).
    • A successful request returns an HTTP 200 OK status code and a JSON payload with the access_token.
    • A failed request will return an error status code (e.g., 400 Bad Request, 401 Unauthorized) and a JSON payload detailing the error (e.g., {"error": "invalid_client"}).
    • Your automated system needs to have robust error handling logic to parse these responses and react accordingly (e.g., log the error, trigger an alert, retry with backoff if appropriate). This is the primary and most immediate way to detect failures.

    In summary for Q2: You cannot use OAUTH-0001 for Client Credentials failures. The standard way to detect these failures is by directly handling the error responses from the /oauth/token endpoint within your automated program. 



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    Orhun Sahin
    Software Development Engineer
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  • 3.  RE: What OAuth events can and can't detect

    Posted 04-24-2025 08:55

    Hello, 

    This event is related to Authenticated WebMessaging session. 

    The WebMessaging service only support Authorization code (with/without PKCE) at the moment. 

    This event means the service has issues to identify the customer based on information provided in the Auth request and Integration details to connect Authorization server. 

    I hope it will help you 



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    Frederic Thomas
    Senior Manager, Development
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