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  • 1.  "What's on your mind" missing from profile

    Posted 2 days ago

    Hi all, 

    I had agents reach out today because in their "Profile," the "Whats on your mind" section is gone. Now they have to click into where they can edit their profile and use the "What's on your mind" section. I have not seen announcements of this being removed. Is there anyway to bring this back with a new permission or something else? 

    Thanks! 


    #Roadmap/NewFeatures
    #System/PlatformAdministration
    #Unsure/Other

    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------


  • 2.  RE: "What's on your mind" missing from profile

    Posted 2 days ago

    Are you talking about this box on the profile page from the user icon in the upper right?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: "What's on your mind" missing from profile

    Posted 2 days ago

    Huh, I just noticed mine is missing from that view as well, I'm not in there too much so I wouldn't have noticed the change. Curious to see if this was a change that was made or something on my side?



    ------------------------------
    John Butine
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    Original Message


  • 4.  RE: "What's on your mind" missing from profile

    Posted 2 days ago

    Correct, that is missing now. 



    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------

    Original Message


  • 5.  RE: "What's on your mind" missing from profile

    Posted 2 days ago

    Must be a permission thing.  I tried my ORG in Edge and Chrome and saw it, but I do see that on my ORG I have Directory:User:Edit and I don't have that on the other ORG where it is missing.  Try adding that permission.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: "What's on your mind" missing from profile

    Posted 2 days ago

    I have that permission already, but thank you for taking a look!



    ------------------------------
    Dylan R
    Systems Admin
    Visions Federal Credit Union
    ------------------------------

    Original Message


  • 7.  RE: "What's on your mind" missing from profile

    Posted 18 hours ago

    Hi

    same problem here.

    @Genesys Admin, any statement from your end?

    Kind regards

    Martin



    ------------------------------
    Martin Hoffmann
    Manager Helpdesk & Systems
    ------------------------------

    Original Message


  • 8.  RE: "What's on your mind" missing from profile
    Best Answer

    Posted 15 hours ago

    Hey Dylan,

    I've checked my test org and the field is currently showing up as normal. I'm not aware of any changes that have been made but I am looking into this.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 9.  RE: "What's on your mind" missing from profile

    Posted 14 hours ago

    FYI for thought.

    CX2 + WEM Addon I have edit access directly from my browser home page for the message  https://apps.usw2.pure.cloud/directory/#/person-v2



    ------------------------------
    Theresa Fandrei
    CX System Manager
    ------------------------------

    Original Message


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