noraz123 | 2021-09-22 20:32:13 UTC | #1
For the conversations detail query, for a given segment, I see there can be a field requestedRoutingSkillIds, which returns an ID (just as its name implies).
Is there any API endpoint that I can query to get the name (and possibly other metadata) about that skill? I couldn't find anything the documentation by searching, but I am guessing there is some means to get it.
Eos_Rios | 2021-09-22 21:11:11 UTC | #2
A skill has virtually no properties beyond name and status; it's just a logical descriptor akin to a tag.
https://developer.genesys.cloud/api/rest/v2/routing/#get-api-v2-routing-skills
noraz123 | 2021-09-22 22:19:04 UTC | #3
Thank you. I was mainly looking for the name. This is great. Thanks.
system | 2021-10-23 22:19:20 UTC | #4
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