Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  What's the most underrated API call you've discovered?

    Posted 09-23-2025 13:48

    Hey ,

    I have an interesting question for the Developer Community: are there any API calls in the API Explorer that you think more people should know about? Have you found an interesting way to work with new info? What API calls do you use that most people don't know about, but save you tons of time?

    I'd love to hear about new approaches to the data that you can retrieve from Genesys Cloud. Let me know down below!


    #Uncategorized

    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------


  • 2.  RE: What's the most underrated API call you've discovered?

    Posted 09-24-2025 17:27

    Mine is a pretty popular one, but returns such rich data that I'm always finding new uses:

    POST /api/v2/analytics/conversations/details/query

    It even has interesting articles on Genesys's Dev Blog:

    • https://developer.genesys.cloud/blog/2022-04-21-Analytics-conversations-api-behavior/
    • https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query


    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
    ------------------------------

    Original Message


  • 3.  RE: What's the most underrated API call you've discovered?

    Posted 09-24-2025 20:46

    GET  /api/v2/ipranges - Get public ip address ranges for Genesys Cloud



    ------------------------------
    Mike Hardie
    Developer
    ------------------------------

    Original Message


  • 4.  RE: What's the most underrated API call you've discovered?

    Posted 09-25-2025 04:11

    Out of interest @Mike Hardie, are you using that endpoint to set an allowlist for a service - restricting access to only Genesys Cloud?



    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
    ------------------------------

    Original Message


  • 5.  RE: What's the most underrated API call you've discovered?

    Posted 09-28-2025 21:49

    Hi Lucas, Yes that how we are using it - works a treat



    ------------------------------
    Mike Hardie
    Developer
    ------------------------------

    Original Message


  • 6.  RE: What's the most underrated API call you've discovered?

    Posted 09-25-2025 14:06

    I agree with Lucas. POST /api/v2/analytics/conversations/details/query is my favorite as well.

    I've recently started using it in a data action to pop to the agents the number of calls received form the caller during the business day.

     



    ------------------------------
    Scott Stewart
    ------------------------------

    Original Message


  • 7.  RE: What's the most underrated API call you've discovered?

    Posted 09-26-2025 01:42
    Edited by Christoph Domaschke 09-26-2025 01:42

    Hi Jason,

    as far as I know there is no way to update the UI of Genesys. For a widget I programmed that combination did the trick:

    PATCH /api/v2/conversations/emails/{conversationId}/participants/{participantId}/communications/{communicationId}

    POST /api/v2/conversations/emails/{conversationId}/reconnect

    I updated the body of an email answer before and was in need to show the change to the agent.

    Christoph

    PS: If someone knows a more elegant solution, please let me know. :-)



    ------------------------------
    Christoph Domaschke
    Leiter Service Center (Cronbank)
    ------------------------------

    Original Message


  • 8.  RE: What's the most underrated API call you've discovered?

    Posted 09-26-2025 12:03

    Since filtering permissions based on the licenses they infer is not possible via the UI, I found combining /api/v2/license/definitions together with /api/v2/authorization/roles/{roleId} very useful for mapping permissions to licenses and identifying individual permissions within a role that infer a specific license.



    ------------------------------
    Lars Richter
    Solution Consultant
    ------------------------------

    Original Message


  • 9.  RE: What's the most underrated API call you've discovered?

    Posted 09-29-2025 11:16

    I have a unique use case for:

    /api/v2/responsemanagement/responses
    Use canned responses as your responses for a digital bot, then afterwards use the above API to pull the responses in JSON, run them through a "persona generation bot" to enhance them with a custom bot persona, then push them back into GC. Quick and simple changes to bot personas on the fly.


    ------------------------------
    Nicholas Smith
    Manager - NA Digital
    ------------------------------

    Original Message


Related Content